Frequently Asked Questions
Ask us everything!
Can I place an order via telephone?
We can’t take any orders via telephone. You can easily order via our website with just a few clicks.
Can I order directly at the restaurant for take-away?
Yes, you can order directly at the restaurant. It will take a few minutes and you’ll get a hot baked pizza fresh from the oven.
What types of payment do you accept?
We accept cash, all major credit cards, and debit cards. We also accept payments with Pluxee and Edenred lunch pass cards.
How do I place an order for pickup or delivery?
You can place an order for pickup by ordering online through our website. For delivery, you can also place an order through our website via Wolt/Wedely.
Do you offer any deals or specials?
Yes, we offer various deals and specials throughout the month, like the weekly Margherita Wednesday (Margherita at 10€) for example. Follow us on social media or sign up for our email list to stay up-to-date on the latest promotions.
How can I place a large order for pickup or delivery?
For large orders above 30 pizzas, we recommend to write us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. . This will allow us to ensure that we have all the ingredients and staff needed to fulfill your order.
Do you have any options for events or catering?
Yes, we can arrange special evenings for large groups and events in Esch. Please write us your request at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Is there seating available in the restaurant?
In Esch we have a nice restaurant with seating for our customers. In Neudorf only delivery and take-away is possible. When the weather is nice we offer outdoor seating in both restaurants.
Do you have any vegetarian options?
Yes, we offer a variety of vegetarian and vegan options. You can find these options on our menu.
Do you have any gluten-free options?
Unfortunately, we can’t offer gluten-free pizzas at the moment. We have some gluten-free dishes (salads, burrata, tagliere, carpaccio) though.
How do I place an order for pickup or delivery?
You can place an order for pickup and delivery directly via our website. For delivery, we work with the third-party service Wolt.lu and Wedely.lu, you’ll be forwarded directly to their website.
Is your restaurant kids friendly?
Yes, we have special kids seats and baby change place in the toilets. Ask your server for smaller sized dishes.
Is your restaurant animal friendly?
Yes, feel fry to bring your dog, cat, goldfish or whatever you want to bring :)
Where can I park?
In Neuforf you have parking possibilities in the street around the restaurant. In Esch you can park in one of the close-by parkings Escher Parkhaus (3 minutes walk) or Place du Brill (3 minutes walk).
How can I modify my order?
For deliveries, please reach out to Wolt or Wedely. For take-away, please follow the instructions on the email that you have received.
How can I request a refund?
For deliveries, please reach out to Wolt or Wedely. For take-away, please contact us with your order number via This email address is being protected from spambots. You need JavaScript enabled to view it. .
How can I request a refund?
For deliveries, please reach out to Wolt or Wedely. For take-away, please contact us with your order number via This email address is being protected from spambots. You need JavaScript enabled to view it. .
Where is your phone number?
We can’t guarantee an availability via telephone. Please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it.
I want to book a big table. What should I do?
That’s awesome. Please send us your request via This email address is being protected from spambots. You need JavaScript enabled to view it.
Where is my order?
You can track your order in the Wolt & Wedely App. If the tracking doesn’t work and your order is late, please reach out directly to Wolt & Wedely.
My order is late. Who should I contact?
For deliveries, please check the tracking in the app or reach out directly to Wolt or Wedely. For take-away, please contact us with your order number via This email address is being protected from spambots. You need JavaScript enabled to view it. .
I got the wrong pizza delivered. What should I do?
For deliveries, please reach out directly to Wolt or Wedely. For take-away, please contact us with your order number via This email address is being protected from spambots. You need JavaScript enabled to view it. .
